EXCHANGES AND REFUNDS
Because of the limited nature of High Ground’s merchandise, we do not offer refunds other than for damaged or defective merchandise so please choose carefully. We offer limited exchanges for clothing only as set forth below.
Damaged and Defective Items:
We carefully inspect all merchandise before shipping, photograph, and label by purchaser each piece to ensure items are shipped in perfect condition.
If you find a defective item, please contact us at info@highgroundfest.com with pictures of the defect, and we will compare your pictures to the pictures we took of your merchandise at the time of shipping. We will not accept any item returned not in its original condition, worn or used, smells of perfume or deodorant, placed in the washing machine or hand washed, stained or dirty, missing tags, damaged or missing parts for reasons not due to our error.
If we find that there was damage or a significant defect at the time of shipping to you, you will return the damaged item and on receipt, we will refund your item purchased. We will only exchange with proof of purchase and receipt. Your refund will be credited to the original payment source, or store credit, and may take up to twenty (20) days to process once the item is received, in addition to any credit card or paypal processing time. If the original payment source no longer is available, we reserve the right to issue store credit to be used at our Online store. It may not be used at the High Ground Music & Arts Experience.
Wrong Size Exchanges:
Choose your size carefully!
If you order the incorrect size, and wish to exchange your item for a different size, contact us at info@highgroundfest.com with your order number, name and address, and notify us of the size you prefer. In our sole discretion, if we have the size you request in stock, we may allow the exchange.
If we can accommodate the exchange, we will provide you with a code to place on the box, and our address for returns. You will have seven (7) days to return your original purchase for exchange. You will be responsible for the cost of mailing your item back to us.
You may not exchange any item that is not in its original condition, worn or used, smelling of perfume, smoke, or deodorant, placed in the washing machine or hand washed, stained or dirty, missing tags, or in any other way damaged. If upon receipt
